Call Centers...in the Philippines?

By 2004, the Philippines already had 20% of the total world market share in contact center services. Contact services, more often called call centers, are the lifeblood and primary touch point for millions of businesses throughout the world. By 2010, the Philippine government estimates they could capture 50% of the total world English-speaking market by 2009. Aside from contributing 12% to the Philippine GNP, the industry employs nearly a million Filipinos.

Why the Philippines?

The Philippines is a natural choice for the call center industry. Inexpensive labor costs, high English proficiency, and a strong affinity to Western culture make it the primary alternative to Indian-based call center solutions. In short, the accent is much more neutral and acceptable to American tastes.

What Else Do They Do Besides Call Centers?

A lot, actually. Here's some of the most common things that are done in the general Philippine Business Process Outsourcing (BPO) industry:

Outbound telemarketing
Inbound direct sales
E-mail and phone customer support
Accounting
Medical transcription
Closed caption services
Practically anything else that can be accomplished with a computer and/or phone line

If you require work that needs direct interaction with one of your customers, your choice is as simple as Knoxville, Kentucky or Makati, Philippines.

Who is Currently in the Philippines?

Dell currently has over 1,000 technical support agents in the Philippines
Your Expedia travel plans are answered by Filipinos
Problem with a charge? Citibank helps you from Manila
Global consulting firm Accenture already has over 10,000 employees in the Philippines

Practically every Fortune 500 company has some sort of operation in the Philippines either directing and hiring their own workforce or outsourcing it to third party vendors who complete the work on behalf of their corporate clients.

Is This Right For Me?

Outsourcing is not right for everyone. The best way to find out is to talk to an expert. Tell us about your business and we'll see if there is a fit. If not with us, with our partners around the world.

Call us now at 1.800.OAM.6766 or Continue Learning More About Outsourcing Your Call Center to the Philippines.

By The Way, Where is the Philippines?

It's about 7,764 miles from San Francisco, California. The flight time is about 14 hours, either non-stop or a fuel stop in Guam.