Call Center Philippines

Analysis of the Philippines Offshore Call Center and BPO Services Market

Published in December 2009, the Asia Pacific Research Group provides an in-depth analysis of the Call Center and BPO markets in the country, focusing on the markets’ strengths and weaknesses, opportunities, threats, and key trends. US and EU companies sought to reduce OPEX costs through the years, enabling the Philippine Contact Center industry to burgeon.
The objective of this report is to look at the finer details in investing in the Philippines and provide an insight from experienced investors who have established their organizations here. This report assess the BPO market size in the Philippines in terms of numebr of Contact Centers and seats and gives you a clearer understanding of the opportunities and risks of investing in the country.

The Market Research Report also includes an evaluation of the Philippines versus Malaysia or India when it comes to establishing an offshore contact center. This 17-page report will also provide you with details on the average waves of call center agents in the Philippines, telecommunications challenges, literacy, workforce characteristics and the like. Other areas covered include property and real estate, security, infrastructure, employee loyalty and turnover, political stability and telecommunications.

APRG Market Research Details