Workforce

Demand for Knowledge Process Outsourcing Seen to Rise

The Business Processing Association of the Philippines (BPAP) and Outsource2Philippines (O2P) conducted a survey in 2009 among firms that provide knowledge process outsourcing (KPO) services. Services offered by firms that took part in the survey varies from back office KPO such as business intelligence, procurement and supply chain, and financial and legal KPO to advertising, animation and Web 2.0 services. These KPO companies’ largest market is still North America, with 59% of the accounts coming from this region alone.

According to the respondents in the survey, they plan to hire more KPO workers in the succeeding months due to these firms’ optimism that there will be significant growth in the KPO industry. Factors included in the respondents’ claims about KPO include increasing demand for offshore KPO services, availability of trained knowledge workers, and minimal to no downtime in terms of business continuity.

Read the full article at PhilStar.com

January 27th, 2010 tags:  

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