Companies are looking at long-term investments in technology according to a study conducted by International Data Corp., a research firm. According to some 405 IT executives from Asian countries like the Philippines, India, Singapore, Malaysia and Thailand, companies focus more on enhancing and maximizing their current infrastructure than in investing in new technology or in upgrades. This is being done to enhance companies’ customer service, keep IT costs in check as they expand their business to other markets, and improve their competitive advantage.
The article details how government agencies and other companies are trying to keep costs down while keeping operational efficiency high. If these companies need to invest on new IT infrastructures, their IT managers need to justify just how the new technologies will translate to long-term business value and significant return on investments. Business process outsourcing (BPO) providers are also aggressive in investing in new technology that will help expand their market reach.
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