Call Center Philippines

The Figures Tell the Facts

Philippine IT Offshore Network (PITON) has been assisting small-, medium- and large-sized foreign companies to successfully transfer a wide range of their business processes offshore since its foundation in 2001. PITON’s assistance not only extends to foreign firms as it also aims to assist and make sure that its network of BPO service providers in the Philippines deliver topnotch, world-class and consistent BPO services. PITON conducts surveys on a quarterly basis to gain information from BPO providers regarding the trends and projections for the Philippine BPO industry. In one survey conducted by PITON in 2005 on those on the frontlines of the BPO service sector, the common sentiment and the facts show that the growth of the Philippine offshore market will continue to grow in the succeeding years.

Among the BPO services said to be in demand in this 2005 survey are Finance and Accounting Outsourcing (FAO) services and Human Resources Outsourcing (HRO) services. Several years after this survey was conducted, these same services are still in demand despite the changes in foreign and local economies. The global financial crisis may have affected the BPO and KPO industries in the Philippines but it did so with both negative and positive effects.




More details at PITON