Call Center Philippines

Phone Answering Service

Enhance your customer experience with our exceptional phone answering service designed specifically for SMEs. Streamline call handling, reduce response times, and cut costs with our all-in-one customer support solution.

Why Do You Need Phone Answering Services?

Why-Do-You-Need-Phone-Answering-Services

We understand that you want the best for your customers, but how can that happen when they’re greeted by automated systems? Let us change that by replacing voice machines with real people. By offering a personal and responsive approach, we ensure that customer calls are resolved quickly, often within minutes.

As companies grow, it’s common for employees to juggle multiple roles, including customer support. However, this isn’t always the most efficient use of time and resources. Outsourcing a dedicated phone answering team allows you to focus on other important areas of your business.

At Magellan Solutions, our Phone Answering Call Center ensures that customer calls are handled professionally and promptly. Our team of highly trained agents is skilled in delivering top-notch customer service.

We are also ISO 27001-certified, HIPAA-compliant, and GDPR-compliant, so you can trust us to keep your data secure.

Finding a reliable call center to meet diverse industry needs has never been easier. Now that you’ve found us, say goodbye to dissatisfied customers and watch your CSAT score soar!

Our Current Benchmarks For Phone Answering Service

4

Core Market Focus

10+

Service Offering

100%

Flexible Pricing Option for SMEs

Our Approach To Phone Answering Service

In a phone answering call center, both quality and efficiency are key.

We know you’re eager to discuss pricing, but before we dive into that, here’s what we offer beyond flexible pricing:

  • Access to highly skilled, experienced agents ready to deliver top-tier service.
  • Our call center services are designed to boost your CRM performance and CSAT scores.
  • Consistent service quality is guaranteed through our dedicated in-house quality assurance team.

Partner with Magellan Solutions, the leading call center outsourcing provider for SMEs in the U.S., and set up your answering service with ease.

24/7 Answering Service

A 24/7 answering service allows your business to run continuously, ensuring you never miss a call. Providing excellent customer service enhances your product’s value by boosting customer satisfaction and increasing retention rates.

Virtual Assistant Call Answering Services

Handle large volumes of customer calls efficiently, reducing wait times and ensuring satisfaction. Let a highly trained virtual secretary answering service be the first point of contact for your business, delivering exceptional service every time.

Internet Telephone Answering Services

Today’s online users prefer to connect with brands instantly. Elevate your customer service by outsourcing your internet telephone answering service. Discover our tailored solutions for your business today.

Answering Services For Small Businesses

Never miss a call again, even on holidays, with our dependable answering service for small businesses. Start today and keep your clients connected to your business at all times.

Emergency Answering Service

Manage both inbound and outbound emergency communications seamlessly with our emergency response answering service. We handle phone calls, email responses, SMS replies, and call transfers, ensuring you never miss an important call again.

Why-Do-You-Need-Phone-Answering-Services

Replace automated voice responses with real human interaction for your customer calls. Let a live person handle your calls for a more personalized experience.

Get in touch with us today, and our Business Development Team will show you how we can help build strong relationships with your customers. By entrusting us with your customer care, we guarantee top-notch service. With our integrated inbound and outbound calling solutions, every call will be answered.

Why-Do-You-Need-Phone-Answering-Services

Cost-Effective Services

Overwhelmed by too many calls and need more time? Avoid missed opportunities and let us help you grow your business! Our affordable services deliver exceptional quality, ensuring great value for your investment.

Competent Virtual Receptionists

Looking to outsource your answering service? You’ve come to the right place! We offer dedicated live virtual receptionists combined with interactive voice response systems to enhance your customer experience.

Around-The-Clock Services

We know that customers are the lifeblood of any business, and some businesses need support around the clock. We’re here to help you provide them with more than they expect—exceptional customer service, 24/7.

Fast Onboarding Process

To ensure the best results from our partnership, we create tailored processes that meet your specific needs. We work closely with you from the start, delivering quick and efficient solutions.

What Is A Phone Answering Service?

A BPO company offering phone answering services helps businesses respond to live calls quickly. In essence, that’s what a Phone Answering BPO does. However, the types of inquiries and concerns will vary based on the services you choose and the industry you operate in.

Investing in an answering service can add significant value to your business. It’s more efficient to have a dedicated team handle your calls rather than burdening your employees with multitasking. This not only saves you time and resources but also costs just a fraction of what you might expect.

A top-quality phone answering BPO can enhance your brand image, boost customer satisfaction, and increase retention. If you’re looking to make your business stand out and build stronger customer relationships, start outsourcing to us today.

How do answering services work?

The specific services you require will depend on your needs and the role you want your agents to play. However, here are some common functions of a phone answering service provider:

  • Direct calls to the appropriate department or service
  • Receive customer feedback and messages
  • Promote and offer products
  • Address customer issues and concerns
  • Gather and record personal information

What companies use Phone Answering Services?

You might be surprised to know that phone answering services are in high demand. Here are some businesses and professionals who rely on answering services:

  • Entrepreneurs
  • Small, online businesses
  • Law firms and other professional services
  • Dental and medical offices
  • Construction and real estate companies
  • Large national and multinational corporations

What are the business benefits of getting a phone answering service?

The company’s capabilities to cater to multiple services and demand is a good trust indicator of its performance. Here at Magellan Solutions, you can choose from a combined 18 services from B2B to B2C.

Credentials are also a sign of integrity. We are an ISO 27001:2013-certified, GDPR, and HIPAA-compliant company. We value and protect our data, so you can ensure we are a safe and secure company.

Unleash Your Business Potential With Our Lead Generation Services

Do you want to increase your sales? Do you want to raise brand awareness? Do you need to increase the quality of your business procedure? We can guide you with the help of our Lead Generation team.

Let us know about your ideal Lead Generation BPO partner

We have all the necessary tools to help you expand your business, from well-established KPIs to proven business procedures.

Let us know what people you need

We train our agents to become experts in their fields. We ensure they have the necessary tools, equipment, and knowledge to serve customers efficiently.

Let us not stop there

We keep our clients satisfied with our business. Hence they want to be our partner in the long run and to cater to their other needs. After a successful lead generation service, we can offer more to your company. From customer service to telemarketing and more.

Contact us today for a free 60-min consultation

Thinking about outsourcing?

Send us a message for a free 60-min consultation. 

We’ll read it and set up a call ASAP! 

You can also contact our numbers: 

Toll Free: 1 800 371 6224 

FAQs

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