Virtual Receptionist Services
Elevate your business communications with our efficient answering service. Tailored for small businesses, startups, and established industries. Trust our iso 27001 accredited BPO to deliver committed virtual receptionists and 24/7 support.
Why Do You Need Virtual Receptionist Service?
Our live answering services play a critical role in your business, acting as the frontline representatives of your brand. These services set the tone for your company’s professionalism and help build trust and satisfaction with your customers. Our team is trained to handle every interaction with care, ensuring a seamless experience from the first call. As the first point of contact, a phone answering service often shapes a customer’s first impression of your business.
We understand how frustrating it can be for customers to be passed around between departments. That’s why our team is dedicated to minimizing this stress. Our professional answering service agents are trained to thoroughly understand your customers’ needs and provide the most effective solutions. We pride ourselves on our excellent phone etiquette, working efficiently to gather necessary information while minimizing hold times. No matter how urgent the situation, we always prioritize the customer on the line.
But our virtual receptionists do more than just answer phones. They handle a range of tasks beyond the typical call center duties, including managing appointments, message-taking, and forwarding, all tailored to your needs. They also offer support on a global level, thanks to our multilingual communication capabilities.
Why settle for companies like Sykes, Concentrix, or Ruby when you can partner with Magellan Solutions? Our answering service for small businesses is designed to meet your specific needs. With us, you won’t just have a receptionist – you’ll have a team that makes you say, “Wow! My receptionist is amazing!”
Our Current Benchmarks For Virtual Receptionist Services
4
Core Market Focus
United States, Australia, Europe, and Asia
7+
Years of Customer Service Experience
All of our clients gain more customer satisfaction rate after they set up their own 24/7 answering service team.
100%
Flexible Pricing Option for SMEs
We accept packaged, results-based, and other business models
Get To The Bottom Of The Problems Fast!
The need for virtual receptionists will always be essential. We understand how crucial it is to establish your brand’s standard from the very first call. A receptionist plays a key role in shaping the impression of your business, either enhancing or undermining the reputation you’ve worked hard to build. Having worked across various industries, we know that securing long-term relationships is a sign of business success. That’s why we ensure that only the very best handle your calls, delivering exceptional service every time.
Our Approach To Virtual Receptionist Services
Virtual Answering Service
We are a growing generation that uses online platforms. We would rather make use of technology to get things over with. And because of the pandemic? Answering services seems to be in a pretty good spot. Your customers can’t go outside. Instead, they turn to online services. That is where we come in to help.
Virtual Receptionist Medical
Our physician’s answering service understands your office needs because we have our own. We give you live operator service during business hours. It is available for call overflow or after-hours, 24/7 call monitoring. The healthcare industry matters the most in these times. And we, as a company serving the people, guarantee quality service for patients and healthcare practitioners alike.
24-Hour Answering Service Outsourcing
You no longer have to worry about fully giving up control of your projects. Instead, you could take advantage of outsourcing for your company. Continuous improvements are expected with outsourcing your virtual answering services. We have the proper training and tools. With these, we help the continuous growth of your business along with ours.
24/7 Answering Service Cost
In the global business, the standard 9 to 5 workday is no longer considered as usual working hours. With the never-ending accessibility of services and products, purchasers are present 24/7. We know you don’t want frustrated customers going elsewhere. We offer round-the-clock services for it, law, finance, sales, and marketing. You don’t even have to worry about the extra cost. We offer a one-time signing contract that we can talk about!
BPO Legal Answering Service
Our law firm receptionist provides inbound, outbound, and back-office work for you. We offer training that adapts to your needs. As a result, we guarantee quality service with skills that we hone and upgrade.
Outsource Your Attorney Answering Service
The experience you give your customers makes up a huge part of your company brand. Many of our clients have enjoyed a high level of service. They no longer worry about the support coverage gaps that used to occur. Our company provides a smooth, effective virtual receptionist outsourcing experience.
What Is 24/7 Answering Service
After-hours reception service is a call center program that aims to make your business operate non-stop. A telephone message is essential in every industry, especially in start-up businesses. Excellent live operator answer service can give more advantages to your product, such as a higher customer satisfaction rate and customer retention. Your business will also get more prospective clients as existing customers can spread the word about your business operations.
Aside from that, a dependable business call answering service will gain loyal customers. Faithful clients are vital if you are building your business reputation. More telephone answering companies are creating their after-house call center to prepare them for business expansion.
What is a 24/7 Answering Service?
24/7 answering is a feature in your business where your customer can talk to a live agent anytime. Many customers prefer to speak with agents even after hours because that is the only time they are available. You can also get a virtual receptionist on weekends and holidays. It’ll make your service more accessible to more people.
How much does a 24/7 answering service cost?
There is no definite pricing for an after-hours answering service. It’ll depend on the service you need, the software you will use, and the number of agents. However, some companies need the required seats before providing a service. This is not practical for small businesses since you only need a couple of people to work for you, and some companies are expecting more than 100 seats before operating.
What are the different types of 24/7 Answering Services?
The most common type of 24/7 answering service is customer care support. Customers can contact your customer service team to inquire about your product. They can assist them or forward the concern to you the next day. Another type of 24/7 support is an appointment setter where clients can call them and arrange a meeting with you during regular business hours. It is common for medical clinics where agents set a doctor’s schedule.
Is 24/7 answering service okay for small or medium businesses?
Having an after-hour answering service will greatly benefit small and medium businesses. People will rely on your service since they can depend on you anytime. SMEs need to get loyal customers, especially if they are starting to build their business profile.
Make Your Business More Accessible With Our After-Hours Answering Service
Want to increase your customer satisfaction rate? Planning to expand your business? Create a call center team for your 24/7 answering service, which will leave a great impression on your customers. You’ll also be exposed to other customers using your product in different time zones.
Let's talk objectively about your targets and KPIs
Let's create achievable KPIs that will measure the capability of your company. We will fulfill it by choosing suitable agents for your after-hours call center service.
Tell us the ideal 24/7 team you have in mind.
We trust your intuition when choosing the right people for your company. With our guidance, let us hire the best agents to work for you.
After we help scale your business, let's explore further.
After-hours call center service opens up a lot of opportunities for your company. Once we finish the initial KPIs, let's talk about business expansion.
Contact us today for a free 60-min consultation
Thinking about outsourcing?
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You can also contact our numbers:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724